Notes
Short pieces on application analytics for digital operations intelligence — written for operators who prefer clarity over chart theatre.
Operations metrics need journeys, not orphan counters
A backlog age chart means little if application analytics never see the hand-off that actually stalled the work.
When alerts outnumber decisions
Ops intelligence collapses when duplicate fires and missing properties pollute the stream your leads rely on.
Measure hand-offs, not only tickets
Ticket volume tells you work arrived. Hand-off metrics tell you whether digital operations can finish it.
Kwun Tong ops windows and review cadence
Local traffic and change windows change which digital operations indicators matter — and how often packs should refresh.